Sun Cellular: Unlimited Blackberry Service Plan 999

Image Source: SunCellular Blackberry page

I am a loyal Sun cellular Subscriber since 2005. I had issues with it trying to get my Unlimited BB Service Plan 999 activated in the 3rd quarter of 2010 can be read here.


I've been a happy camper after all the wait. I've been getting my emails in real time and was able to answer important email messages in a snap. I was getting all the facebook and twitter notifications and been able to reply to each and everyone of them wherever I went. The best part of it is that I get to chit chat with all my friends using blackberry wherever they are in the world and I always say "pano kaya kung lahat ng tao nka blackberry?" It was hella fun, I get to chat with my best friend in Abu Dhabi, my friend in Europe, some friends in the US and a ton of colleagues here in Philippines at no cost per message sent and I get to send them pictures and even voice notes (where I get to record what I wanna say and send it to my friends)


I went and got the UNLIMITED BB SERVICE plan 999 because I don't want to be billed for things I do online. stream video's via youtube app, check in to places using foursquare app, use my wallpaper changer app that downloads pictures online every so often. 


I don't pay my bills directly. I just give my Dad some money ever pay out and he's the one who allocates the money to all our bills in the house. One day Sun Cellular called and told me that they had a problem with my BIS Billing, that they didn't include the charges from since I started using my BIS last September of 2010. They said that they will include it in the next billing statement. and then a day after that my Sun Line was disconnected since my bill went over my credit limit which was 4,000 Pesos. I had to pay 6months worth of BIS which had a total of: 5,994 Pesos + my bill that current month which amounts to: a little close to 2,000 Pesos. It was irritating but it was all good since I used the service in the first place. I didn't bother getting any type of concession.


I was checking my Sun Bill everytime they came after that last incident. I noticed that I get additional Bill of 200-300+ Pesos for using Mobile Internet. It got me curious but was too lazy to contest until I got billed for a whopping 3,200+ Pesos for using Mobile Internet. I said to myself FTW?!? How come I get billed for using mobile internet when I am using an UNLIMITED BB service which includes the use of internet.


I had to pay the bill because my line got cut again. They even increased my credit limit to 7,000 Pesos I guess to accommodate my mobile internet usage. I even filed a complaint with it. 
They had me sign some papers and write down my complain. They even checked my phone and checked all the settings but everything is correct and they had nothing to say, or they don't really know what their doing. Never got a rebate for that mobile internet usage though.


Then again I got billed another whopping 3,027.27 Pesos for using GPRS - mobile internet last July which really got me furious. How can an UNLIMITED BIS get billed for using internet? 


I spoke with sun cellular's customer service via their twitter account: @suncelltweets I asked them about the mobile internet usage. Why I am being charged for it. They told me using some application that isn't covered with their BIS gets charged to mobile internet usage and according to them it includes using of foursquare which I use a lot and almost always upload pictures together with every place I check-in to. 


I paid my bill that went to 8,579 Pesos and had my BIS cut. I will go back to using my Sun sim just as an emergency back up sim. 


I bought globe prepaid sim. registered to BBMAX and I get to enjoy all the perks I used to have when I was using my sun BIS for only a fraction of the price, 599 vs. 999. Plus! I get to use foursquare with no extra charge and lots more. Like I said before, may be Sun Isn't really blackberry ready.

Sun Cellular's Blackberry Add-on Service activation.. NOT!

I recently bought a blackberry for the purpose of having the blackberry Internet service (BIS)

bbm (blackberry messenger) - you can exchange messages with any blackberry device anytime, anywhere.

push email - receive messages on your from your webmail directly to your phone.

and yeah, you can browse fb, twitter, and other social networking sites as well as some instant messengers like ym, msn and the likes.

simply means your online. all the time..

i have friends and relatives outside PH who owns a BB and in this way i could keep in touch with them.. all the time.

lets cut to the chase.

i got myself a bb phone.

tried Globe telecoms’s BIS service and it registered me to BIS in less than 5 minutes after texting “BB ON 50” sent it to 8888.

getting to experience it for the first time was really really cool.

replying to fb notifications, replying to my ym messages, talking to my friends outside PH while I'm inside the train, riding a cab, in a jeepney.. well literally anywhere.. it’s like I'm on wifi wherever i go.

as the saying goes ” sana nka wifi na ang buong pilipinas”

so it was fun.

so it expired last Saturday.

had my brother go to The Sun Shop to have my BIS activated with sun last Saturday Sept 4 2010.

ok they said to give it 24 hours for it to be activated.

24 hours went by.. crap nothing happened.

called customer service next day (after 24 hours of waiting)the rep said my concern is being escalated and should be ok within the day.

called in again after a couple of hours of waiting.the rep simply asked me if there has been an incident number created for it.

so i simply said i called earlier but no number was given to me nor texted to me.

the rep provided me the incident number and said she will escalate and i should wait for the next 24 hours more.

called in today (Sept 6 2010)

the rep said that it has been escalated to the concerned department. but there has been no response to my request. and its for activation according to her.

hmm.. i tried google and bumped into this shutterbug blog..

http://www.tinaaraneta.com/2010/08/open-letter-to-sun-cellular-failure-of.html

wow!

maybe sun isn’t really blackberry ready..

same reason why i wanted to use sun’s Blackberry add on service is because I wanted to save

P999 with Sun BIS add-on over Globe and Smarts P1200.

I'm going out of town this week and I don’t want to ruin it because of sun’s crappy service. I'm going to get Globe’s prepaid BIS service instead.

If they can’t do it at the very least they should provide the correct TAT (turnaround time)

setting the correct expectation is the key for a satisfied customer.

I have had issues with my internet connection with Bayantel recently and they always set the correct TAT, they even managed to come in earlier than expected to check on the problem I was having.

it’s been seven days already and still no word from Sun Cellular. called them up this afternoon and all they have to say is that there’s still no reply from the request they did submit regarding my concern for BIS be activated on my account.

got a little bit irate with the customer rep. though I apologized since it’s not her fault.

besides my globe sim that i registered using BB ON 50 sent to 8888

I also tried my dad's Smart sim. registered by texting BB DAY sent to 2207

both we're successful in getting me connected to BIS.

so it means that there is no problem with my phone registering it with any network.